Central monitoring of an elevator is like that of a fire alarm panel except instead of an electronic signal to a computer, there is a direct voice line between the elevator car and the central station’s operator. This enables the person(s) in the elevator to directly communicate any trouble with the elevator with an operator, who able to contact the appropriate organization for assistance – either the elevator repair company, or fire rescue.
Monitoring is the term for when a building’s fire alarm panel is watched and scrutinized by a central station which is responsible to notify the local fire department when there is a threat of fire. Having the fire alarm panel monitored by our central monitoring station minimizes the risk to lives and property.
Without monitoring, the best hope for ensuring the safety of life and property is that someone smells the smoke or sees the fire and calls 911.